Shipping Policy

Shipping

We currently ship to most countries worldwide.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• During product launches, holidays, or sales, processing may take slightly longer.

Estimated Delivery Time

• Vietnam: 2–5 business days

• Asia: 5–10 business days

• International: 7–21 business days

Delivery times are estimates and may vary due to customs clearance, weather, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package.

Customs & Import Taxes

International customers are responsible for any customs duties, import taxes, or additional fees required by their country's regulations.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and the damaged item so we can assist you.

Contact

For any shipping-related questions, please contact our customer support team at

enamelistsupportteam@gmail.com.